US Returns

If your merchandise doesn't fit or you don't love it for any reason, we will take it back. Please contact customer service to begin the return process.

When we receive your return, we'll process a full refund for the price you paid for the merchandise. 

Returns are accepted within 30 days of being shipped. We accept returns for items that have not been worn altered, washed, or damaged. GIFT CARDS and items marked FINAL SALE are not eligible to return or exchange.

Footwear returns must include the original shoe box in its original condition and without postal labels, meaning you should ship it back to us inside another box or bag the same way we shipped it to you. Damages to or omission of this box from your return will result in your return not being accepted.

Please send your return to:

RMA ####### (we will provide you with your RMA # when you contact us)
399 W John St
Hicksville, NY 11801

Returns must be shipped to this address via a recognized courier or postal authority. Any packages dropped off at this address will be refused by our warehouse and sent back to the return addressee.

Wrong, Damaged or Defective Items

If you received the wrong product from JackThreads, or it arrived defective or damaged, please contact customer service as soon as possible. We will make sure that the situation is resolved for you.