With the relaunch of JackThreads, we were able to revive the brand, but unfortunately not our customers' account information. Everyone (including us over at HQ!) needs to create a brand new user account. This can totally be the same email and password as your old account, or you can use all new information. Thankfully, this is a pretty quick and easy process but thanks for understanding! Also, Facebook login is coming soon!

To unsubscribe from daily sales emails, please click here, enter your email address and click unsubscribe button.

**Please note: Unsubscribing will not deactivate your account. If you'd like to deactivate your account, please contact customer service.

Founded in 2008 in a bedroom in Columbus, OH JackThreads has been motivated by the belief that what you buy is just as important as how you buy it.

While it's been a roller coaster of a year, JackThreads is back in the hands of some of the original crew that made it special. We're focused on returning JackThreads to a place for cool clothes, footwear, and lifestyle gear--slightly offbeat from the traditional at reasonable prices. That's why we dug it, and that's what we're hard at work bringing it back. 
Please excuse our appearance as we renovate, and know that limited quantities of new gear and exclusive drops will be hitting the site every day!

Contact us anytime for any reason (well...maybe not any reason)

Questions about product and styling? Site not performing properly? Want to suggest new brands that you'd like to see us carry? And any feedback positive or negative, please don't hesitate to reach out!


If you have a question about an order, please make sure to include your order number.

Of course! When your order ships you'll receive an automatic e-mail with a tracking number. The tracking number will also be viewable in the 'order details' of any order in your history by checking your account. We’ll always provide the tracking number as soon as your order ships, but it sometimes take up to 48 hours to populate in the shipping provider's system.

 

To check the status of your order, go to your account and click on 'view order details' under the order number. Once your order ships, we’ll send a confirmation email that includes your tracking information. This tracking number will also be available in your account, so you can follow your order’s progress all the way to your doorstep. Some Saver shipping methods will even provide live updates to your order history, so be on the lookout!
You can view your entire order history on your account page. Here you'll see the most recent updates to pending orders along with additional order details. If your order has shipped, click on 'View Order Details' to find the associated tracking number.
All orders ship from our warehouse within 1-2 business days from placing your order. Please allow 3-7 days for delivery, depending on your delivery address.

Currently, we only offer one shipping option: 

Shipping Services

Estimated Delivery Date

Saver Shipping (Surepost) (US)

3 to 7 Business Days after shipping*

 

Your shipping method and estimated delivery date will be determined when you enter your address at checkout. 

*Orders with Saver shipping will leave the warehouse after 1-2 business days. Your delivery transit time will vary depending on your order's destination. If your package is being delivered to a rural area or to the western part of the U.S., you can expect your order to arrive towards the end of the estimated delivery date range.

We offer the following shipping options to customers within the U.S. at the following flat rates:

  • Free shipping for orders of $80 or more.
  • $7.99 standard shipping for all orders less than $80. 
You can check the status of any order by visiting the Order History section of your account. An email notification with tracking information will be sent to you when your order has shipped.

Yup! US customers automatically receive free standard shipping on all orders over $80.00.

If you need to make any modifications to your order, we recommend reaching out to our customer service team immediately. You'll need to make an additional purchase for the item you'd like to add and a customer service associate will combine your orders. You can reach our associates via email at the Contact Us page.

**Please note: Orders that have already been sent to our warehouse for packing and shipping cannot be canceled or modified. 

As long as your order has not yet been processed by our warehouse, you can change the shipping address for your order. Please contact customer service with your order number and we will adjust the ship-to address for you. 
On occasion, the shipper may update your delivery status a day early in anticipation of its final delivery.  If you have not received a notice, or your package is still not delivered on the following business day, please check with members of your household, neighbors, apartment/office managers first to see if someone accepted the package for you. If you are still unable to locate your package, please feel free to contact the JackThreads Customer Service team here.
Yes. JackThreads will use USPS to ship to these destinations.

We currently ship only ship to the US but are planning to expand to more countries soon!

We’re working hard to expand across the globe. Let us know where we should ship next by contacting: hiagain@jackthreads.com

JackThreads uses a partnership formed by UPS and the USPS in order to pass on lower shipping costs to our customers. This shipping partnership uses the strengths of both shippers to deliver your order quickly and at the most affordable price. The final delivery of your package will be handled by your local Post office.

Occasionally packages are returned back to our warehouse because the shipping provider has determined the package is undeliverable. When the carrier returns an undeliverable package to us, we automatically restock the items and issue a full refund (including shipping) back to the customer's original form of payment.

**Please note: If your package was returned to our warehouse as undeliverable, we will not be able to re-ship your package.

Tips to avoid having your package returned to sender:

  1. Make sure your address is correct before you complete your purchase.
  2. Enter information in the appropriate fields.
  • Address 1 (street address, P.O. box, company name, c / o)
  • Address 2 (apartment, suite, unit, building, floor, etc.)
Make sure your saved addresses have been entered correctly in your address book. And make sure you’ve selected the proper “primary" address.
To change your stored shipping address(es), please log in to your JackThreads account and click here.
To change your stored billing address, or to add a new credit card, please log in to your JackThreads account and click here.

With the relaunch of JackThreads, everyone will need to make a new account (even us at HQ!) so don't worry if you cannot remember your old login information.

If you forgot your password after creating a new account, click the “Forgot Password” button on the login page. You'll receive an email with instructions on how to reset your password within 24 hours.

You can update your password by logging in to your JackThreads account and clicking here.
It may take 3-5 business days for the charge to appear on your credit/debit card statement. You may also see an initial pending transaction when you first place your order. This is simply to verify that your card is eligible.
Yes, definitely. We take security very seriously and have put the necessary measures in place to prevent the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.
Of course! Simply connect your PayPal account in the 'Billing Profile' section of your Account Settings page, or click "Checkout with PayPal" above your shipping address on the checkout page.

We currently accept payment from Visa, Mastercard, American Express, Discover, and PayPal. You can also save your billing information in your secure JackThreads account for quick and easy shopping.

Yes, you can store multiple shipping addresses in your account. Please log in to your JackThreads account and click here to add a new address to your account.

**Please note: Your “primary” address will always be your default shipping address. To override, choose another one at checkout.

For US customers, we provide a return shipping label available for download in your JackThreads account once you file for a return. We will deduct $7.99 from your credit when we process your return.

If you decide not to use the return label provided, we recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost or damaged in transit. JackThreads is not responsible for packages that are shipped by other methods.

If you’ve ordered some items that you'd like to send back, you can find our full returns policy here.
JackThreads only charges sales tax to customers who reside in New York. It's required by law that we charge sales tax in states where we have a physical location.
Credit cards are declined for a variety of reasons, such as an incorrect billing address or insufficient funds to complete the desired purchase. If the billing address that you provide at checkout does not match the information from your financial institution, your order will likely be held for further review. When a credit card is declined, we do not necessarily receive any specific reasons explaining why. Instead, we receive a general “declined” message from the financial institution, and no specifics are kept confidential. If your credit card is declined and you do not know why, we strongly suggest contacting your financial institution for more information.

Once your package has been received by our warehouse, we will send you a confirmation email to let you know that it has arrived. Once your refund has been processed, we will send a second email to let you know.

You will also be able track the progress of your return in your account's return section. Simply click on the RMA number associated with your return to see if it is in transit, received by JackThreads, or if your refund has been processed. For any additional questions or comments, please contact customer service.

**Please note: We cannot apply a store credit to your account until the return has been processed by our team. Once your return has been received by our warehouse, it may still take up to five business days for it to be processed.

There are a few reasons why an item you ordered may not be showing up in your returns section:

  • Unshipped orders will not appear here until they have shipped
  • One or more of your items may have been purchased as 'Final Sale', which are not eligible for returns
  • An item can only be returned within 30 days from when it was shipped, so the item you want to return may be outside the 30 day return window.
If you still aren't sure why an item is not appearing in your return section, please contact customer service.

You can always reprint your RMA return slip. Head to the returns page, view your return, and you'll be able to print from there.

You can track the progress of your return in your account's return section. Simply click on the RMA number associated with your return to see if it is in transit, received by JackThreads, or if your refund has been processed.

Note: We will send you a confirmation email when your return has been delivered to our warehouse, and once return has been successfully processed. For any additional questions or comments, please contact customer service.

Head to the returns page and click "Process a New Return" in the upper right-hand corner. You will then be guided step-by-step through our quick and easy return process. Once you have filed for a return, we will send you a confirmation email with your RMA number. We will also send a confirmation email when your return has been received by our warehouse, and once your return has been successfully processed.

You can cancel an order yourself within 30 minutes of completing your purchase. Simply look up your order history to find your order number, and contact customer service

**Please note: Orders that have already been sent to our warehouse for packing and shipping cannot be canceled or modified. 

Absolutely. As long as your return was postmarked before the 30 day deadline, or before January 31st if it falls under our holiday return policy, our warehouse will process your return normally once it arrives!